ke77's Privacy Policy — Your Data, Our Responsibility

Introduction & Commitment

ke77 (referred to hereinafter as "we", "us", or "the platform") is a safe and trusted online casino and betting platform for players in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities.

This privacy policy ("Policy") explains how ke77 collects, uses, stores, and protects your information. By using any of ke77's services, you are considered to have accepted the terms of this Policy. Please read this Policy carefully, and if you have any questions, contact our support team.

What Information Is Collected

ke77 collects only the information necessary to provide you with quality services and to ensure the security of the platform.

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Valid email address and mobile number
• National ID card or passport details (when identity verification is required)
• Address and current residential information

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history and amounts
• Wallet balance and bonus credit details

1.3 Usage and Technical Information

• IP address, browser type, and operating system details
• Gaming history, betting records, and session duration
• Device identification information
• Cookie and session data (see details below)

1.4 Communication Information

• Details of your conversations with us via live chat or email
• Complaint or support ticket information

Purpose of Data Use

ke77 uses collected information for the following purposes:

2.1 Account Management and Service Delivery

• To register, verify, and manage your account
• To process deposits, withdrawals, and other financial transactions
• To activate bonuses, promotions, and VIP benefits
• To provide you with the information needed to improve your gaming experience

2.2 Security and Fraud Prevention

• To detect and prevent unauthorized access to accounts
• To prevent money laundering and fraudulent activity
• To maintain the overall security of the platform

2.3 Responsible Gaming

• To monitor gaming behavior and identify problematic patterns
• To enforce self-set limits and break features
• To ensure age verification (21+)

2.4 Communication and Support

• To respond to your support requests and resolve issues
• To send important account updates and security notifications
• To send relevant promotional information based on your consent

Data Storage and Security

ke77 applies industry-leading technical measures to keep your information secure.

3.1 Encryption and Cybersecurity

All data transfers between you and ke77's servers are protected through SSL (Secure Socket Layer) encryption technology. Financial information is stored with special encryption and can only be accessed by authorized staff on a limited basis.

3.2 Retention Period

Information may be retained for as long as your account is active and beyond, for the period required by legal obligations or legitimate business purposes. Information that is no longer needed after account closure is securely deleted.

3.3 Access Control

ke77's internal systems use Role-Based Access Control technology. Staff can only view the information necessary to carry out their responsibilities.

Data Sharing with Third Parties

ke77 never sells your information and does not transfer it to third parties for commercial purposes. However, data sharing may occur in the following limited circumstances:

4.1 Payment Service Providers

The minimum information necessary to process transactions is shared with mobile financial service (MFS) providers such as bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.

4.2 Technology and Security Partners

Limited information may be shared with trusted technology partners for the technical operation of the platform, fraud detection, and cybersecurity, under strict agreements. These partners may not use the information beyond the scope of service delivery.

4.3 Legal Obligations

ke77 may be required to provide information to authorities to comply with applicable laws in Bangladesh or court orders, or to assist in investigations into financial irregularities and fraud.

Cookies and Tracking Technologies

Cookies are used on the ke77 platform to improve your experience and ensure security.

5.1 Essential Cookies

These cookies are essential for the basic operation of the platform — maintaining login sessions, security verification, and saving gaming state. Without them, the platform cannot function properly.

5.2 Performance Cookies

These cookies monitor the platform's loading speed and performance. The information collected is anonymous and is not used to identify you personally.

5.3 Preference Cookies

These cookies are used to remember your language selection and personal preferences. You can disable them from your browser settings, though this may limit some functionality.

Your Rights

You have the following rights regarding your personal information held by ke77:

6.1 Right to Access

You may request a copy of the information ke77 holds about you at any time. We will endeavor to respond to this request within a reasonable time.

6.2 Right to Rectification

If incorrect information exists in your account, you may request a correction. Maintaining accurate information is important to us as well.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.

6.4 Right to Object to Processing

If you believe your information is being used improperly, you may raise an objection. ke77 takes such complaints seriously.

6.5 Right to Opt Out of Marketing Communications

You may opt out of promotional communications at any time. However, transaction and security notifications will be sent while your account remains active.

To exercise any of the above rights, email us at [email protected].

Protection of Minors

ke77 is very strict about protecting minors. Our platform is intended for those aged 21 and above only. We do not knowingly collect or store information from any minor.

If it comes to our attention that an account has been opened by a minor, that account will be closed immediately and the associated information will be deleted. If you know of a minor who has created an account, please inform us immediately.

International Data Transfers

To operate ke77's services, some information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• Regardless of where the data is held, the protections described in this privacy policy apply equally
• Third-party service providers are bound by strict data protection agreements
• SSL encryption remains in effect for international data transfers as well

Policy Changes and Updates

ke77 may revise or update this privacy policy from time to time. When significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• You will be informed of the changes when you log in to the platform
• The updated policy will be published on this page

Continued use of ke77 after any changes will be considered acceptance of the updated policy.

Responding to Cybersecurity Incidents

Although ke77 maintains the highest security measures, in the event of any unexpected security breach, we will:

• Take steps to detect and contain the breach as quickly as possible
• Send timely notifications to affected users
• Investigate the cause of the incident and take steps to prevent recurrence in the future
• Notify the relevant authorities where applicable

Complaints & Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact ke77's support team. We are committed to protecting your privacy and will work to resolve any issues you have as quickly as possible.